Dok Klaus: A German-American Success Story
Dok Klaus Computer Care recently celebrated its 16th year, and after winning 11 consecutive awards for Best of Warrenton for Computer Repairs and Service, is now recognized as Best of Fauquier. “Dok Klaus,” a West Berliner with years of international telecommunications, programming, and computer experience, immigrated to Warrenton with his German-American family in 2001. Always helpful with repairs and advice, he soon became known to friends and neighbors as the “PC Dok,” which led to the founding of his own business.
From modest beginnings in July 2002, Klaus Fuechsel morphed from a lone computer guy to the familiar face of Dok Klaus Computer Care, originally in Old Town and now in its own spacious grounds on Waterloo Street, Warrenton. Dok and his team of technicians are known throughout the suburban/rural Piedmont region for personalized computer care, network engineering, web development, and custom solutions for businesses and homeowners. The company’s approach differs from national franchises and outsourced technical support by doing things the “Dok Klaus Way.”
Klaus emphasizes talking the “language of the client.” Building trust and loyalty through face-to-face consultations, Dok provides consumer education and creative problem solving. He makes house calls to business and private homes, and provides remote support, too. All of this is delivered with good-natured German humor and a personal commitment to quality. And Dok believes in educating his clients; check out some of his published articles at http://piedmontlifestyle.com/author/klaus/!
Dok cares for ALL your computer needs – business and residential
Find Ich Gut = I Like It
Meet the Dok
Klaus Fuechsel – President
“Dok Klaus,” from West Berlin, is known for his attention to details and quality, as well as his German humor. After coming to Warrenton, Klaus helped friends and neighbors as a “PC Dok,” which led to the founding of his own business. Dok Klaus Computer Care recently celebrated its 10th Anniversary! With 30+ years international experience in telecommunications and computer science, Klaus is a Certified Internet Webmaster (CIW) with training in A+, Network+, and diverse programming languages. Klaus loves solving problems, working with residential and small business clients, and chatting auf Deutsch with fans.
Veronique Alexander – Office Manager
Born and raised in East Berlin, Germany, Veronique came to Warrenton in 1993. She has a management degree and years of experience in customer relations. In her spare time Veronique enjoys Aquatics (Discus) and riding Harley Davidsons. Since 2010, Veronique is our friendly voice on the phone and at the check-in desk.
Steve Yocum – Service Manager
With 38+ years experience in consumer electronics repair, Steve is our expert for desktops and laptops. He also repairs Windows operating systems and performs clean-ups. Steve plays bass, enjoys writing and creating music with like-minded friends, was the Bass Player for Naveen, a local Christian Rock Band, and loves fishing.
Bill Zirkle – Troubleshooting Specialist
Bill brings 40+ years of experience in commercial and consumer electronics to Dok’s team, including expertise as a workgroup solutions architect, network and Citrix Metaframe engineering, and “whitebox” computer manufacturing. He is a connoisseur of operating systems starting with CP/M in 1982. Bill delights in resolving arcane technical matters and providing technical assistance to those providing the front level support.
Dr. Virginia Palmer-Fuechsel – Treasurer/Secretary
Virginia, better known as “Mrs. Klaus,” keeps the books in order, manages social media, writes and proofreads articles, and supports Dok in keeping the business responsive to market needs. In her spare time, she loves to practice the piano, sing, garden, and create crewel art.
Dok’s Commitment to the Client
Dok Klaus and his team stand behind their services. The setup and work processes are designed for quality. In case something is not 100% the way you anticipated it, Dok Klaus offers a 7-day warranty on his services.
History of Klausi-Mausies
Dok’s team mascot: the Klausi-Mausi. This copyrighted creation came to life over a decade ago as a mnemonic for the German pronunciation of Klaus. First hand-drawn by Melanie Fuechsel, one of Dok’s daughters, it was perfected and digitized by Cindy Raggo. Together with Cindy’s “Usual Suspects” the Klausi-Mausi appears regularly in Dok Klaus Computer Care advertisements, comic strips, calendars, and swag.
Fauquier Chamber of Commerce Membership
Dok Klaus is a proud member of the Fauquier Chamber of Commerce, whose mission is to be a resource for the business, government and community interests of local businesses.