For All Your Computer Needs

Dok's Tips & Tricks

Dok’s Top 10

Dr Mouse
1. Create a Secure Environment for your Computer

There are multiple areas in a computer where you can set up, configure, and tighten the system security. In Windows, check the control center and make sure you have one (and only one) active, updated Antivirus program, a firewall, and Windows updates. In your browser, turn on pop-up blocking, remove your cookies and temporary internet files on a regular basis, and configure your junk mail and spam filter.

2. Strong Passwords

It’s really easy to create a super secure password! Think of a short unique phrase that you can easily remember; add some punctuation, a capital letter and a number, and you’re all set! Keep your passwords safe and use different passwords for your accounts, especially bank passwords, shopping accounts, Paypal, etc.

3. There is No Such Thing as Too Many Backups

To minimize the possible loss of information due to infections or system crashes, you should make regular backups to an external hard drive or the Cloud. Some services, such as Google Drive, provide access to all previous versions of a text document. But be careful, if a new backup simply overwrites the old one, or just syncs it into the Cloud, you may have a problem if data was deleted accidentally, encrypted, or blocked by a virus. If you can recover a previous version of this file, you might minimize the loss. I highly recommend using backup software that archives dated backups automatically without overwriting. There’s nothing sadder than to receive a “lightning fried” computer with irreplaceable photographs and documents that were never backed up.

4. Be Savvy with Social Media

It’s convenient, fun, and business savvy to keep in touch and share content through Facebook, Pinterest, Twitter, Linkedin, Tumblr, Instagram, Flickr and other networking sites. But make sure you set privacy settings carefully to tighten security. Update them from time to time. Use different passwords for your accounts. If everything is linked, and one account becomes compromised, it’s like dominos. Be wary of clicking on games, ads, etc. that lead you outside the social media platform. Also be aware of lottery scams and hijackers (posing as someone you know!) who try to get information out of you.

5. Email Security and Phishing

Phishers use the internet to steal your personal information. They often target you through emails. Speaking of emails, be wary of clicking on an e-mail, even from your best friend, with no subject or an unlikely subject and with an attachment. Their account may have been compromised by a virus and it has spread to you through their contact list. Then it can go from your email contact list to the next set of victims, and so on. You can “train” your spam filter by sending unwanted or suspicious email senders to the spam or junk folder. If you just delete the annoying posts, they’ll keep coming back to haunt your in-box.

6. Be Wary of Scareware

If you see a sudden pop-up telling you that your activity has been reported to the FBI, don’t panic, don’t click, and don’t even think of paying. Any action on your part may lock your computer. The hackers that create these types of infections are just trying to infect or hold your computer ransom, and then scare you into divulging personal and financial information, or even into paying them an untraceable fee via cashier’s check. The worst type even encrypts your file! If you see a scary pop-up, it’s best to shut down your computer immediately and bring it to the Dok for a deep cleaning.

7. Employ Safe Browsers

Some browsers are better than others. Internet Explorer 6.0 had lots of bugs and holes viruses can exploit. Internet Explorer 11 is much better than the earlier versions. Firefox, Opera, and Safari are very good. But I prefer Chrome. It is very fast, synced with Google, visually uncluttered, easy to use, and has many useful extensions. Tabs are separated, so an error in one doesn’t bring down the rest. By the way, when trying out new software, it’s best to use web browsers with sandboxing capabilities. A sandbox can contain malware and bad programs, which keeps them from entering your unit.

8. Safer Shopping

It is always better to use https:// websites; the “s” means that it is a secure site. Check certificates for  trustworthy sites (your computer should warn you if a site is suspicious). Again, make sure you have strong, differentiated passwords! Paypal is safer, because you have more protection and you don’t have to give out your credit card numbers. And with paypal, it’s easier to get your get money back if you were taken in by a fraudulent seller. If they don’t accept paypal, pay with credit cards, not debit cards. They have more fraud protection.

9. Caution When Using Public-WIFI

The NSA advises you to “Exercise Caution when Accessing Public Hotspots.”  When using public internet access, avoid any shopping, banking, etc. that requires personal, credit, or bank information. You never know who is spying on you.

10. Don’t Mix Business and Pleasure!

If users go to lots of social, gaming, “free” streaming portals, inappropriate, or questionable sites on your office computer, your unit is more likely to pick up damaging viruses and spyware. Wise users restrict personal use of their business units.

Published Articles

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The phishers are trying to hook you

Recently a client arrived at my office to pick up a fixed computer, telling me that on her way in she got a call from “Apple” telling her she needs to verify her apple account ID. She was asked if she was near a computer. She said no, “I’m on the road,” and the caller...

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Digital Parenting

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One of my business clients recently had a doozy of a scam experience. I would like to retell it, so you can pull some lessons from it and prevent something like it from happening to you. The spiel is always a bit different, but the concept is the same. Just imagine...

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The Dok says…

Escape the Phishing Hook!

Escape the Phishing Hook!

We often get super slow or frozen computers checked in, brought by upset clients who had googled for telephone computer support. Some had paid money for some kind of clean-up or security tool, and several were worried that crucial data had been stolen. Some clicked on...

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Case Study: The Nightmare Power Jack

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Our notebook guru, Steve Yocum, sees a lot of broken power jacks. Most of the time this essential little component breaks from shoving the adapter in the wrong way, tripping over the cord, or moving the notebook while it’s still hooked up. But the problem is that the...

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Internet Safety and Children

Internet Safety and Children

Today’s children are internet natives who often run circles on their computers and smartphones around their grandparents, and sometimes their parents, too. It is definitely not easy for parents to encourage their kids to use but not abuse technology and its possibilities.

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Mini Tutorials

How to Clean Your Keyboard

How to Clean Your Keyboard

Believe me – at least once in awhile you should clean your keyboard.  Especially when you had a cold or spilled some food onto it. I turned my external keyboard over lately and a ton of crumbs and other stuff landed on my desk.

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How to Turn Off Hibernation and Sleep Mode

How to Turn Off Hibernation and Sleep Mode

Once in a while we get a computer in that would not turn on anymore. It turned out that windows did not wake up anymore from hibernation or sleep mode. That is why we recommend to disable hibernation and even sleep-mode.

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Hot Devices

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“Temperature! Iphone has to cool down before you can use it.” Ever get this alert? I did once, just after leaving the phone for five minutes while shopping. Good thing, because I hadn’t thought of this. Notebooks lying in the front passenger seat will get overheated...

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