Dok's Tips & Tricks
Dok’s Top 10
1. Create a Secure Environment for your Computer
There are multiple areas in a computer where you can set up, configure, and tighten the system security. In Windows, check the control center and make sure you have one (and only one) active, updated Antivirus program, a firewall, and Windows updates. In your browser, turn on pop-up blocking, remove your cookies and temporary internet files on a regular basis, and configure your junk mail and spam filter.
2. Strong Passwords
It’s really easy to create a super secure password! Think of a short unique phrase that you can easily remember; add some punctuation, a capital letter and a number, and you’re all set! Keep your passwords safe and use different passwords for your accounts, especially bank passwords, shopping accounts, Paypal, etc.
3. There is No Such Thing as Too Many Backups
To minimize the possible loss of information due to infections or system crashes, you should make regular backups to an external hard drive or the Cloud. Some services, such as Google Drive, provide access to all previous versions of a text document. But be careful, if a new backup simply overwrites the old one, or just syncs it into the Cloud, you may have a problem if data was deleted accidentally, encrypted, or blocked by a virus. If you can recover a previous version of this file, you might minimize the loss. I highly recommend using backup software that archives dated backups automatically without overwriting. There’s nothing sadder than to receive a “lightning fried” computer with irreplaceable photographs and documents that were never backed up.
4. Be Savvy with Social Media
It’s convenient, fun, and business savvy to keep in touch and share content through Facebook, Pinterest, Twitter, Linkedin, Tumblr, Instagram, Flickr and other networking sites. But make sure you set privacy settings carefully to tighten security. Update them from time to time. Use different passwords for your accounts. If everything is linked, and one account becomes compromised, it’s like dominos. Be wary of clicking on games, ads, etc. that lead you outside the social media platform. Also be aware of lottery scams and hijackers (posing as someone you know!) who try to get information out of you.
5. Email Security and Phishing
Phishers use the internet to steal your personal information. They often target you through emails. Speaking of emails, be wary of clicking on an e-mail, even from your best friend, with no subject or an unlikely subject and with an attachment. Their account may have been compromised by a virus and it has spread to you through their contact list. Then it can go from your email contact list to the next set of victims, and so on. You can “train” your spam filter by sending unwanted or suspicious email senders to the spam or junk folder. If you just delete the annoying posts, they’ll keep coming back to haunt your in-box.
6. Be Wary of Scareware
If you see a sudden pop-up telling you that your activity has been reported to the FBI, don’t panic, don’t click, and don’t even think of paying. Any action on your part may lock your computer. The hackers that create these types of infections are just trying to infect or hold your computer ransom, and then scare you into divulging personal and financial information, or even into paying them an untraceable fee via cashier’s check. The worst type even encrypts your file! If you see a scary pop-up, it’s best to shut down your computer immediately and bring it to the Dok for a deep cleaning.
7. Employ Safe Browsers
Some browsers are better than others. Internet Explorer 6.0 had lots of bugs and holes viruses can exploit. Internet Explorer 11 is much better than the earlier versions. Firefox, Opera, and Safari are very good. But I prefer Chrome. It is very fast, synced with Google, visually uncluttered, easy to use, and has many useful extensions. Tabs are separated, so an error in one doesn’t bring down the rest. By the way, when trying out new software, it’s best to use web browsers with sandboxing capabilities. A sandbox can contain malware and bad programs, which keeps them from entering your unit.
8. Safer Shopping
It is always better to use https:// websites; the “s” means that it is a secure site. Check certificates for trustworthy sites (your computer should warn you if a site is suspicious). Again, make sure you have strong, differentiated passwords! Paypal is safer, because you have more protection and you don’t have to give out your credit card numbers. And with paypal, it’s easier to get your get money back if you were taken in by a fraudulent seller. If they don’t accept paypal, pay with credit cards, not debit cards. They have more fraud protection.
9. Caution When Using Public-WIFI
The NSA advises you to “Exercise Caution when Accessing Public Hotspots.” When using public internet access, avoid any shopping, banking, etc. that requires personal, credit, or bank information. You never know who is spying on you.
10. Don’t Mix Business and Pleasure!
If users go to lots of social, gaming, “free” streaming portals, inappropriate, or questionable sites on your office computer, your unit is more likely to pick up damaging viruses and spyware. Wise users restrict personal use of their business units.
Recently a client arrived at my office to pick up a fixed computer, telling me that on her way in she got a call from “Apple” telling her she needs to verify her apple account ID. She was asked if she was near a computer. She said no, “I’m on the road,” and the caller...
When my wife and I were parenting in the nineties, modern technology was just emerging. I introduced our three little girls to simple, slow-paced but enchanting computer games such as “Grandma and me,” “Putt-Putt saves the Zoo,” and other educational programs. But...
One of my business clients recently had a doozy of a scam experience. I would like to retell it, so you can pull some lessons from it and prevent something like it from happening to you. The spiel is always a bit different, but the concept is the same. Just imagine...
Maintaining close connections to family, friends, and the community improves life quality and happiness immensely. This is especially true for those living alone. Case in point: My widowed mother is still living in her old apartment in Munich. I set up her computer...
Recently more of my clients and friends have been talking about scams they fell or almost fell for, so I decided to write a series of articles to build awareness about dishonest schemes that confront us in person and via internet, email, mail or phone. The more I...
The beginning of the New Year is traditionally a time when people make resolutions toward positive habits and changes. This should include your digital life. Here are my suggestions for some things that you should consider to keep all your electronics shipshape for...
The Dok says…
We often get super slow or frozen computers checked in, brought by upset clients who had googled for telephone computer support. Some had paid money for some kind of clean-up or security tool, and several were worried that crucial data had been stolen. Some clicked on...
Our notebook guru, Steve Yocum, sees a lot of broken power jacks. Most of the time this essential little component breaks from shoving the adapter in the wrong way, tripping over the cord, or moving the notebook while it’s still hooked up. But the problem is that the...
Today’s children are internet natives who often run circles on their computers and smartphones around their grandparents, and sometimes their parents, too. It is definitely not easy for parents to encourage their kids to use but not abuse technology and its possibilities.
Believe me – at least once in awhile you should clean your keyboard. Especially when you had a cold or spilled some food onto it. I turned my external keyboard over lately and a ton of crumbs and other stuff landed on my desk.
Once in a while we get a computer in that would not turn on anymore. It turned out that windows did not wake up anymore from hibernation or sleep mode. That is why we recommend to disable hibernation and even sleep-mode.
“Temperature! Iphone has to cool down before you can use it.” Ever get this alert? I did once, just after leaving the phone for five minutes while shopping. Good thing, because I hadn’t thought of this. Notebooks lying in the front passenger seat will get overheated...