Services

Maintenance and Repair

Computer won’t boot?

Something’s broken?

Got hacked?

Dok’s Tech Team is here for YOU!

What’s different about Dok’s Diagnostic?

We listen to you!

We care about the safety of your data.

We take time to address your concerns.

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$80 payable at check-in. Applied after client approval of

recommended services and costs to final invoice*

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Please bring:

Power adapters for laptop computers
Passwords! Your login or PIN, and, as needed, Microsoft account username & password (or Apple ID), BitLocker key, and credentials for essential programs and your antivirus software account.

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Dok’s team performs a thorough inspection of the hardware &

software you checked in, including

Hard drive status
System health
Internal dust out
Data scan for virus, malware, hadware infections
Troubleshooting reported problem(s)

* Note: The $80 paid at check-in covers the computer’s diagnostics and does not act as a deposit towards work done if you decline services or opt for data retrieval only.

* Note: The $80 paid at check-in covers the computer’s diagnostics and does not act as a deposit towards work done if you decline services or opt for data retrieval only.

How long will it take?

We aim to finish in 3-5 business days, depending on the current volume of repair

cases.

What can speed up repair time?

Staying reachable, providing correct passwords and key information, bringing your

power charger (except for desktops), and if we have the parts in stock.

What can delay repair?

Missing passwords, we can’t reach you for questions or approval, or if we have to

order parts.

Hardware Repairs for Laptops, Desktops, All-in-Ones

All kinds of parts can need repair, but the most frequent are:

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Batteries

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Fans

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Hard Drives

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Palm rest & keyboard units

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Power jacks

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Power supplies and chargers

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Screens

Note: no hardware repairs for cell phones, iPads, Microsoft Surfaces.

Limited repairs for Apple units

DOK'S Rx-Tip

Upgrade to a Solid State Hard Drive – much faster and better for data!

DOK'S Rx-Tip

Upgrade to a Solid State Hard Drive – much faster and better for data!

Apple Units!

Dok has an Apple Specialist who consults with clients and offers:

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Analysis of hardware status, including iPads and iPhones

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Bypass of failing internal iMac HD with Thunderbolt

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External backups and Time Machine setups

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Reinstallation/upgrade of operating system

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Resolving software issues

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Ordering and setup of a new unit

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Virus removal and cleanups

Note: we perform only limited, out-of-warranty hardware repairs on Apple units.

We do not repair iPhones or Tablet hardware.

Virus and Post-Hack Cleanups

Is your computer behaving weird? Gets annoying pop-ups? Worried you were hacked?

If you use the internet a lot, it is practically impossible to keep a system completely free of browser and/or data infections. Viruses can sneak in from multiple sources. Many popups are scary. And if you click, or worse, call and pay, they’ve got you! The financial and security damage can be high. See image here.

We root out viruses and malware, remove sketchy remote login programs, check your anti virus status, fine-tune settings, get your operating system up to date, and install pop up blockers on your browsers.

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Setups

We do new computer and sustom set-ups with data and installation of basic programs
We also do full system set-ups for home offices and small businesses.

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Operating System

Windows likes to get corrupted.. Our services include restoring, updating, and upgrading out of date Windows systems.

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System Upgrades, including larger hard drives, additional memory, and

switching from mechanical to solid state drives

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Antivirus Protection – getting the right defense is important for your

security and system performance

Registration & installation of client’s antivirus program or BitDefender
Removal of unnecessary add-ons and old antivirus software

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Custom Builds

Assessment and fine-tuning of DIY builds
Consultation and custom-building of design, engineering, and gaming Desktops
Upgrades to client specifications

Like your car, computers benefit from regular check-ups for physical wear and tear, state of your data, updates, and system health.

“Mrs. Klaus” sends out postcards for annual checkups with a 10% discount on service!

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Sustainable Recycling

After wiping the data thoroughly, some computers may be refurbished for

sale or donated to charitable organizations.

We extract some parts for re-use, and work with two companies for secure,

sustainable recycling and disposal of all remaining hardware.

DOK'S Rx-Tip

Dok recommends an annual diagnostic and cleanup for your computer.

List,Of,Computer,Malicious,Software,On,Monitor,Screen.

Data Recovery

Dok Klaus is known as the local go-to-service for data recovery.

Data recovery is needed when the computer is not booting up fully and blocking access todata files. This can happen when:

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Your hard drive or equipment is failing

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The Windows update has errors

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Data was accidentally erased

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Your computer was dropped

We transfer the recovered data to one of the following mediums (provided by you or purchased from us):

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USB stick/flash drive

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CD/DVD

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External hard drive

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Cloud storage

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New computer

Over the years, Dok’s team has acquired extensive knowledge and great tools to perform data recovery. In the rare case that the hard drive is totally inaccessible, we can send it for you to DriveSavers, a specialized data recovery center with a clean room environment. (Mention our code DS24842 to get $100 off the recovery service, if you contact them yourself.)

Data Backup

Dok believes in backing up data on a regular basis, and offers expert assistance. You can purchase backup software and media for installation and setup.

Data Transfer

Want to have data transferred from on older device?

We can transfer the recovered data to one of the following mediums (provided by you or purchased from us):

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New computer (either provided by client or purchased from us)

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External hard drive

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CD/DVD

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USB stick/flash drive

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Cloud storage

This can be a complicated and cumbersome process especially when upgrading from a very old system, or between different operating systems. In such cases, some of your programs may not be available anymore, but we provide options and work hard to minimize loss of data and desired functionality.

DOK'S Rx-Tip

Dok highly recommends making at least 2 backups of important data.

Software & Windows Updates

To stay healthy, a computer needs regular software updates. Windows updates can be tricky and tax your internet download limits; Dok is glad to take care of these for you. We can update your favorite programs to keep them compatible with your operating system. Please contact us if you need a special program, want to keep using an old program, or need to have software transferred to another computer. Contact us to discuss options.

System Setups

Whether purchased from us or somewhere else, Dok can set it up for you!

Most brand-new computers require:

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Initial Windows setup and updates

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Installation and charging of battery (laptops)

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Installation of preferred Antivirus software

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Removal of unwanted trial versions of software or games

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Data and program transfers

Apple Units

We provide general Apple device support and limited repairs for hardware no longer under warranty, including:

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Analysis of hardware status and issues, including iPads and iPhones

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Bypass of failing internal iMac HD with Thunderbolt solution

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Data recovery

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Data transfer to new Apple system

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External backups and Time Machine setups

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Reinstallation/upgrade of operating system

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Resolving software problems

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Setup of new unit

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Virus removal

Note: We are not a certified Apple repair center or in anyway connected to Apple Inc. We do not service iPhones or iPad hardware.

Remote Service

In some cases it might be faster and more cost effective for you to let us address your computer problem via a remote session.

Please contact us to discuss the problem first.

If your problem can be addressed remotely, we set up a time and date for the session.

Click here to pay your minimum remote service fee of $90.

How does a remote session work?

At the scheduled time, Dok will call you to start the remote session, either by doing the IURS or jumping right into the diagnosis and problem solving.

Once Dok is logged into your computer, you will see what Dok is doing on your system. As needed, Dok will stay in touch via phone. Please close all programs that are not relevant to your problem. Your privacy is important to us. After the remote service is done, Dok will contact you with the results.

To save time and money in future remote sessions, Dok recommends leaving the IURS on the system.

Emergency Services

Dok understands that sometimes a client needs a service done ASAP!

An extra $150 fee will be charged if we accept an emergency case. There’s an additional surcharge for weekend emergency service.

An emergency service job is our top priority, but the following issues can delay the process:

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Can’t reach you for necessary questions or feedback

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Missing information/details such as usernames and passwords

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Parts that need to be ordered

House Calls

Yes, the Dok makes house calls for home and businesses. Call the office at (540) 428 2376 for availability.

Same day service is possible for an emergency fee. Dok recommends contacting the office first to discuss the issue and options (remote support might be faster).

Note: For repair of a computer unit, Dok prefers to get the computer to the shop to perform an internal system backup to secure your data. If you prefer to have Dok do the repair at your house, and don’t have a current back-up, there is risk of data loss.

Support Availability

During business hours you can:

Call us at 540-428-2376 or email solutions@dokklaus.com to set up an appointment for a

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Unit drop-off

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30 minute class

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60 minute class

Outside business hours – Please leave a detailed message with your contact information, and we will do our best to get back to you as soon as possible during business hours.

Warranty

Dok warrants its service for 7 days after pickup. Parts and software are subject to Manufacturer’s Warranty and 7 day DKCC service policy only. Parts returned during this period are subject to a restocking fee of 20%.