Services
Maintenance and Repair
- Power adapters for laptop computers
- Passwords! Your login or PIN, and, as needed, Microsoft account username & password (or Apple ID), BitLocker key, and credentials for essential programs and your antivirus software account.
- Hard drive status
- System health
- Internal dust out
- Data scan for virus, malware, hadware infections
- Troubleshooting reported problem(s)
* Note: The $80 paid at check-in covers the computer’s diagnostics and does not act as a deposit towards work done if you decline services or opt for data retrieval only.
* Note: The $80 paid at check-in covers the computer’s diagnostics and does not act as a deposit towards work done if you decline services or opt for data retrieval only.
How long will it take?
What can speed up repair time?
What can delay repair?
Hardware Repairs for Laptops, Desktops, All-in-Ones
All kinds of parts can need repair, but the most frequent are:
Palm rest & keyboard units
Power supplies and chargers
DOK'S Rx-Tip
Upgrade to a Solid State Hard Drive – much faster and better for data!
DOK'S Rx-Tip
Upgrade to a Solid State Hard Drive – much faster and better for data!
Analysis of hardware status, including iPads and iPhones
Bypass of failing internal iMac HD with Thunderbolt
External backups and Time Machine setups
Reinstallation/upgrade of operating system
Resolving software issues
Ordering and setup of a new unit
Virus removal and cleanups
Virus and Post-Hack Cleanups
Is your computer behaving weird? Gets annoying pop-ups? Worried you were hacked?
If you use the internet a lot, it is practically impossible to keep a system completely free of browser and/or data infections. Viruses can sneak in from multiple sources. Many popups are scary. And if you click, or worse, call and pay, they’ve got you! The financial and security damage can be high. See image here.
We root out viruses and malware, remove sketchy remote login programs, check your anti virus status, fine-tune settings, get your operating system up to date, and install pop up blockers on your browsers.
Setups
- We do new computer and sustom set-ups with data and installation of basic programs
- We also do full system set-ups for home offices and small businesses.
- Registration & installation of client’s antivirus program or BitDefender
- Removal of unnecessary add-ons and old antivirus software
- Assessment and fine-tuning of DIY builds
- Consultation and custom-building of design, engineering, and gaming Desktops
- Upgrades to client specifications
Like your car, computers benefit from regular check-ups for physical wear and tear, state of your data, updates, and system health.
“Mrs. Klaus” sends out postcards for annual checkups with a 10% discount on service!
DOK'S Rx-Tip
Data Recovery
Data recovery is needed when the computer is not booting up fully and blocking access todata files. This can happen when:
Data Backup
Data Transfer
We can transfer the recovered data to one of the following mediums (provided by you or purchased from us):
DOK'S Rx-Tip
Software & Windows Updates
To stay healthy, a computer needs regular software updates. Windows updates can be tricky and tax your internet download limits; Dok is glad to take care of these for you. We can update your favorite programs to keep them compatible with your operating system. Please contact us if you need a special program, want to keep using an old program, or need to have software transferred to another computer. Contact us to discuss options.
System Setups
Most brand-new computers require:
Initial Windows setup and updates
Removal of unwanted trial versions of software or games
Apple Units
Remote Service
In some cases it might be faster and more cost effective for you to let us address your computer problem via a remote session.
Please contact us to discuss the problem first.
If your problem can be addressed remotely, we set up a time and date for the session.
Click here to pay your minimum remote service fee of $90.
How does a remote session work?
At the scheduled time, Dok will call you to start the remote session, either by doing the IURS or jumping right into the diagnosis and problem solving.
Once Dok is logged into your computer, you will see what Dok is doing on your system. As needed, Dok will stay in touch via phone. Please close all programs that are not relevant to your problem. Your privacy is important to us. After the remote service is done, Dok will contact you with the results.
To save time and money in future remote sessions, Dok recommends leaving the IURS on the system.
Emergency Services
Dok understands that sometimes a client needs a service done ASAP!
An extra $150 fee will be charged if we accept an emergency case. There’s an additional surcharge for weekend emergency service.
An emergency service job is our top priority, but the following issues can delay the process:
House Calls
Yes, the Dok makes house calls for home and businesses. Call the office at (540) 428 2376 for availability.
Same day service is possible for an emergency fee. Dok recommends contacting the office first to discuss the issue and options (remote support might be faster).
Note: For repair of a computer unit, Dok prefers to get the computer to the shop to perform an internal system backup to secure your data. If you prefer to have Dok do the repair at your house, and don’t have a current back-up, there is risk of data loss.
Support Availability
During business hours you can:
Call us at 540-428-2376 or email solutions@dokklaus.com to set up an appointment for a
30 minute class
60 minute class
Warranty
Dok warrants its service for 7 days after pickup. Parts and software are subject to Manufacturer’s Warranty and 7 day DKCC service policy only. Parts returned during this period are subject to a restocking fee of 20%.